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REFUND & RETURNS POLICY

Last updated: March 11, 2026

Returns

We offer a 30-day return window for orders delivered within the United States.

To be eligible for a return, items must be:

• unused
• in original packaging
• in the same condition as received
• accompanied by proof of purchase

Items showing signs of use, customer-caused damage, or missing original packaging may be refused.

To request a return, please contact support@firstdayco.com within 30 days of confirmed delivery. Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact support@firstdayco.com within 48 hours of delivery.

Your message must include clear photo evidence of the product and packaging so we can review the issue. Claims submitted after this timeframe may not be approved.

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be defective or incorrect.

We strongly recommend using a trackable shipping method, as First Day Co is not responsible for return packages that are lost or damaged during transit.

Refunds

Once the returned item has been received and inspected, we will notify you of the approval or denial of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Original shipping fees are non-refundable.

Policy Abuse

We reserve the right to deny refunds or returns in cases of:

• policy abuse
• excessive return activity
• fraudulent claims
• disputes initiated without first contacting customer support

For any refund or return inquiries, please contact support@firstdayco.com.